1. Introduction
Welcome to SatyaTerra (the "Website", "we", "us", or "our"). These Terms & Conditions ("Terms") govern your access to and use of the SatyaTerra website, mobile site, and any related services (collectively, the "Services").
By accessing, browsing, registering on, or making a purchase through this Website, you agree to be bound by these Terms, our Privacy Policy, Cancellation & Refund Policy, and Shipping Policy. If you do not agree, please discontinue use of the Services.
2. Your Account
To place an order, you may register an account by providing accurate, complete, and current information including your name, email, mobile number, and password. You are responsible for:
- Maintaining the confidentiality of your account credentials.
- All activities that occur under your account.
- Notifying us immediately of any unauthorized use of your account.
- Ensuring that the mobile number you provide is current and accessible; we use it for order updates and authentication.
We reserve the right to suspend or terminate accounts found to be in violation of these Terms, providing fraudulent information, or engaging in misuse.
3. Orders & Pricing
All orders placed through the Website are subject to acceptance by us. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in product or pricing information, suspected fraud, or unauthorized transactions.
Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. We make every effort to ensure accuracy, but in the event of a pricing error, we may correct the price and offer you the option to confirm or cancel the order at the corrected price.
Product images are for illustrative purposes; actual packaging may differ slightly. Tablet count, formulation, and labelling on the product packaging are authoritative.
4. Payment
Payments on SatyaTerra are processed through Razorpay, our authorised payment partner. By placing an order, you authorise the charge to your selected payment method for the full order total including shipping.
Accepted payment methods include credit cards, debit cards, UPI, net banking, and supported digital wallets. We do not store your card details on our servers — all payment data is handled by Razorpay in accordance with their privacy and security standards.
5. Shipping
Shipping is offered across India. Specific timelines, fees, and policies are detailed in our Shipping Policy.
6. Returns & Refunds
Returns, cancellations, and refunds are governed by our Cancellation & Refund Policy. As our products are nutraceutical/wellness consumables, return eligibility is limited — please review the policy before placing an order.
7. Acceptable Use
You agree not to use the Services to:
- Violate any applicable law, regulation, or third-party right.
- Submit false, misleading, or fraudulent information.
- Use the Website to distribute malware, spam, or harmful content.
- Reverse-engineer, scrape, or copy any part of the Website except as permitted by law.
- Resell, redistribute, or commercially exploit our products without our written consent.
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
8. Health & Wellness Disclaimer
Always read the product label and follow the recommended usage. Consult a qualified medical practitioner before using our products if you are:
- Pregnant or nursing.
- Taking prescription medication or under medical care.
- Suffering from any pre-existing medical condition.
- Allergic to any of the listed ingredients.
- Under the age of 18.
Individual results may vary. Statements made on the Website have not been evaluated by the Food Safety and Standards Authority of India (FSSAI) or any equivalent body in the context of medical claims.
9. Intellectual Property
All content on the Website — including text, graphics, logos, photographs, illustrations, the SatyaTerra name and trademark, product names, formulations, descriptions, and software — is the property of SatyaTerra or its licensors and is protected by Indian and international intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works of any Website content without our prior written consent, except for personal, non-commercial viewing.
10. Limitation of Liability
To the maximum extent permitted by law, SatyaTerra, its directors, employees, and affiliates will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Services, the Website, or any product purchased — including but not limited to lost profits, lost data, or business interruption.
Our total aggregate liability for any claim arising out of or relating to these Terms or the Services will not exceed the amount paid by you for the specific product giving rise to the claim.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death, personal injury caused by negligence, or fraud.
11. Privacy
Our collection and use of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms.
12. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We will notify users of material changes via email or a notice on the Website. Continued use of the Services after changes take effect constitutes your acceptance of the revised Terms.
13. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Delhi, India.
14. Contact Us
For any questions about these Terms, please contact:
SatyaTerra
Email: care@satyaterra.in
Phone / WhatsApp: +91 99999 99999
Address: Delhi, India
This Terms & Conditions document is intended to comply with the requirements of Razorpay and the Indian Payment Aggregator Guidelines. It should be reviewed by a qualified legal professional before going live.